about-us-page-banner-1

About SpacePole, Inc., our people and our business

SpacePole, Inc. is an Ergonomic Solutions Company, which is a leading supplier of innovative and ergonomically designed technology mounting and mobility solutions, developed in partnership with global retailers and technology suppliers. Our application areas extend across POS, Payment, Digital Signage, Self Service, Mobility, Warehousing, Distribution and Logistics.

The Market Leaders

Based in Atlanta, Georgia, SpacePole, Inc. is a channel focused business with customers and partners across the United States and Canada. Our services include design and development for customized solutions, our influential ergonomics consultancy, which has advised many of the major global retailers, in addition to professional security and PCI compliance within the payment industry.

Our SpacePole solutions, of which 7 million, are installed worldwide, are proven in the field; modular, enabling cost effective upgrades and provide both physical and tamper proof protection to hardware investments.

High quality manufacturing

The Ergonomic Solutions factory in Denmark uses the latest technological developments including automated robotics and ergonomic workstations for optimal quality control of our products.

<< View our manufacturing process video

Supporting Change with Innovation

SpacePole, Inc. also lead where legislation demands a change in the way in which technology is used. For example, when EMV (Chip & PIN) was launched in Europe, our SpacePole payments products were chosen for the initial pilot sites. We have subsequently provided over 2 million payment mounting solutions globally.

The latest PCI DSS directives are changing the face of both data and physical security around the use of payment devices.  SpacePole, Inc. is the only technology mounting solutions company to be an active participating member of the PCI Security Council and can offer in-house PCI accredited assistance with all aspects of payment terminal physical security.

Technology innovation drives change and, for example, the wide ranging deployment and use of tablet based devices within the commercial sector has brought about profound and fundamental change in the way in which commerce operates. One significant result is that much of what used to be static, now has the potential to be mobile – bringing point of sale, payments, customer information and self-service points into totally new environments. Ergonomic Solutions reflects these changes in technology trends in the solutions that it offers with a focus on design and manufacture that unlocks the potential that these devices offer.

Our Mission

To develop and supply innovative mounting solutions which help our customers implement technology in a user-friendly, secure and space efficient manner.

Our Values

Passion to be passionate about our business; about our customers, people, products and brands
Excellence to be the best in quality and customer service
Motivation to celebrate success, recognizing and rewarding the achievements of individuals and teams
Integrity to be honest and ethical in our actions, communications and our use of resources
Continuous Development of our people, products and processes

Our Vision

To be recognized and respected as the leading supplier of technology mounting solutions in each of our chosen markets, by consistently exceeding our customer’s expectations.

Our Goals

• To be the natural choice of our customers by delivering the highest levels of value, quality and service, coupled with timely and honest communications

• To provide a challenging, fun and growth oriented environment which encourages our employees to be highly productive whilst growing both personally and professionally

• To outperform our competitors through continuous improvement in our products, quality and speed to market

• To generate sustainable, profitable growth to enable continued investment in our company and fair returns for our shareholders

Management team

ian-dewar-portrait

Ian Dewar
President

Charlie Irvine
Secretary

SpacePole_VP_Sales

Kirk Morrison
Vice President Sales and Marketing, Americas

Belita Thompson

Belita Thompson
Finance and Operations Manager

Marty Reiss
Strategic Account Manager – Retail

Kate Orara
Channel Account Manager 

Micki Riecke
Distribution Channel Account Manager

about melanie swann

Melanie Swann
Lead Ergonomist

Jan B Jakobsen
PCI DSS & Security Specialist


Quality Management System

SpacePole,Inc. (SPI) and Ergonomic Solutions company is committed to always meeting or exceeding our customers’ expectations by delivering the highest levels of value, quality and service.

We operate the ISOWARE Quality Management System which is fully electronic and meets the demands of ISO9001.

ISO2859-1 inspections are carried out as follows:

Inspection Type Measurement
Goods-in (sample inspection) Standard Inspection level and an AQL (Accepted Quality Level)  of 1.0
Goods-out Special Inspection level and an AQL (Accepted Quality level) of 0.65

Note on above

During the production process we have a number of defined quality inspection of critical-to-quality parameters on our products; for example, tension control and weight controls.

SpacePole also report on a comprehensive range of Key Performance Indicators which allow us to monitor the quality of our production, shipping and logistics procedures.

We commit to report on a 12 months rolling average basis on the following KPI’s:

Quality Target Rolling Twelve Month Average

performancechart

Meeting quality targets performance, 2017

On time deliveries

ontimedelivery

On time delivery performance, 2017, year to date to all customers

View the full international team at Ergonomic Solutions International.